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T e r m s   &
C o n d i t i o n s
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  Satisfaction Guaranteed
        The Pillow Lady's products are guaranteed for 30 days, for a full refund of your purchase.  Guarantee does not include a refund of shipping charges, import duties, or return shipment charges.  Products must be returned in "as new" condition for a refund.
  Return Policy
        No products may be returned after 30 days.
  Privacy Policy
        We care about your privacy so we never share your credit card number or any other financial information with any third party.  We do not share any of your information with any marketing partners.  We do not use cookies.

        If you choose to purchase an item we will ask you for more information including: your name and address so that we can have your purchase delivered to you and so we can contact you in the future; your email address and telephone number so we can contact you; and financial information to complete your purchase.  We keep the information about you and your purchases for our records.
  Terms and Conditions
        All orders for goods made by you and accepted by The Pillow Lady ("we/us") through www.thepillowlady.com ("website") are subject exclusively and strictly to these Terms & Conditions...
All orders made by you through the website are subject to acceptance by us.  We may choose not to accept your order for any reason.

All orders are shipped within one to ten (1-10) days.

Description Of Goods & Prices
All details, descriptions and prices for the goods appearing on the website are correct to the best of our knowledge at the time when the information was entered.

Prices that are reduced for sales and promotions are only valid for the specified period.

We reserve the right to adjust the price and specification of any item on the Web site at our discretion.

Right To Withdraw Items
We reserve the right to withdraw any items from the website at any time.

We will not be liable to you or anyone else for withdrawing any items from the website or refusing to process an order.

Age Of Consent
If you wish to order goods you must be of the appropriate legal age to purchase the items.

If we discover that you are not legally entitled to order certain goods, we reserve the right to cancel all orders immediately, without notice, and we will not be obliged to complete the order.

Payment & Other Charges
The total cost of your order is the price of the goods, plus delivery charges, plus any applicable taxes that we must collect.

Payment can be made by Visa or MasterCard credit or debit cards.

You confirm that the credit/debit card that is being used is yours.  All credit/debit card holders are subject to validation checks and authorization by the card issuer.  If the issuer of your card refuses to authorize payment, we will not be liable for any delay or non-delivery and we are not obliged to inform you of the refusal.

We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment.

The price for the goods as set on the website do not include, and we are not responsible for any charges that may be levied at the delivery destination for import duties, and such.

Delivery & Risk
We ship items ordered by you as they are available using ground delivery.

Orders will be sent to the delivery address that you have provided us. We cannot be held responsible if this delivery address is wrong.  If you wish to change the delivery address after you have placed an order, email us at chris@thepillowlady.com.

We will use our reasonable efforts to ensure that the estimated delivery times set out are met but we cannot accept any liability for late deliveries.

On occasion items may be lost in shipment.  If this occurs, we will do our best to resolve the matter as quickly as possible.

Once the goods have been received by you, all risk of damage to, or loss of, the goods shall pass to you.  If you intend to return your order within 30 days you must keep good care of the goods pending their return to us.

Limitation Of Liability
Except for our Guarantee below, to the fullest extent permissible under law, we disclaim any other warranties of any kind (whether express or implied) in relation to goods purchased by you through the website.  Your statutory rights as a consumer are not affected.

Our liability in contract, tort, negligence, pre-contract or other representations or otherwise arising out of or in connection with these Terms & Conditions shall be limited in aggregate to all sums paid by you to us.

In any event, we shall not be liable to you under, or in connection with these Terms & Conditions in contract, tort, negligence, pre-contract or other representations (other than fraudulent or negligent representations) or otherwise for any economic loss (including without limitation loss of revenues, profits, contracts, business or anticipated savings) or for any special or indirect losses whatsoever.

Changes To These Terms & Conditions
We may change these Terms & Conditions at any time.

Each provision of these Terms & Conditions shall be construed separately and independently of each other and the invalidity of any one part shall not affect the validity of any other part.

These Terms & Conditions shall be governed by the laws of California.

Contact Details
You may contact us via email...



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The Pillow Lady,  PO Box 3431, Saratoga, California 95070 USA
www.thepillowlady.com   -   chris@thepillowlady.com

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